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What You Need to Know About Contractors

Quite a few people have asked me about contractors and how to get a good one. Here a some tips I’ve compiled which hopefully will provide you with a bit of a heads up looking for a contractor and handling him afterwards.

1. I am not a licensed contractor. License? What license? Who’s a licensed contractor anyway? So really, how do you know if you’ve gotten a good contractor? Your best bet is to get recommendations from friends or colleagues who themselves have used the contractor and are personally happy with his work. I’d recommend that you visit your friend’s or colleague’s place to get a feel of the quality of the workmanship of the contractor. If all’s to your liking, arrange a meet up with the contractor for a quick chat to size him up.

2. Please sign on the dotted line. Contract? What contract? You don’t sign legally binding contracts with your contractor. No local contractor would ever agree to that. This is why it’s important to engage contractors with a good historical record and is highly recommended by those you know.

3. My prices are already the best in town. Never believe your contractor if he says that. There are only several factors in which they can really cut down on the price quotation – number of resources/workers, quality of materials used, how pushy the customer is in asking for a discount. You are in control of the third factor! And to some extent, the second factor. Make sure you push for discounts – never settle on the initial quote.

4. I work as hard even when you’re not looking. Most of the time, the contractor isn’t around to supervise works at your place. He usually tells the workers what needs to be done and they get their hands dirty doing it. Occasionally, there are miscommunications or even the occasionaly (frequent) ‘curi tulang’ (cutting corners) tactics used by the workers to minimise their efforts in completing a job, which could end up compromising the final delivery or output. If it’s possible, take some leave to supervise them or have sporadic spot checks on them during the work day to make sure they don’t cut corners. Remember, it’s you who has to live with their mistakes, every day.

5. I accept installment paybacks. I’d be somewhat wary if a contractor accepts installment paybacks. Most contractors which are reputable or have a good constant flow of business don’t usually offer this option. Why would they when they can get cash up front instead of forking out the money to buy raw materials, pay the workers and wait half a year to a year before you pay them back completely? Unless, they’re desperate for your business or they’re just not very good at their day job. Having said that, there are always exceptions to the rule.

6. I respect timelines- my timelines. Get fussy and pushy… else, expect delays and rework. Don’t feel bad about pushing your contractor or his workers. Make sure they get their jobs done or push them to work extra time. If you keep a close eye on them, you will minimise any need for rework.

Imagesource: library.drexel.edu

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4 comments

1 Anonymous { 10.02.08 at 11:20 pm }

I am almost at the end of a rennovation project.

Here are a few tips to add.

I engaged this contractor for a small extension project 2 years ago. And his workmanship was good, and the price was so so. I think its important not to puish too hard for a discount as they will cut corners in certain things. There was one case whereby, my brother in law pushed so hard for discount that his contractor almost gave up halfway due to lack of funds or because the margin was too small (when cost of material went up during the project).

Anway, I engaged my contractor for renovating whole house. The house was in a bad condition but structurally sound. The job involved complete re-tiling, repainting, a small extension, re-wiring, etc. My mistake was I did not realise he had taken up many other jobs (I heard 10 jobs). Apparently, people wanted to get houses rennovated in August – for 8th month of 2008. So here is another tip – ask the contractor how many jobs he has taken up. Needless to say, there was quite a delay in completion and the quality suffered a bit ( I think he had to subcontract out some work). But he did try his best to complete the job. Another sub-tip would be to avoid peak seasons like few months before new year, etc.

Anyway I am glad its over. after 3-4 months.

2 Asha { 10.04.08 at 7:44 pm }

Thanks for sharing the tips, sad to say that all your points are so true about Malaysian contractors.

3 FamilyFirst { 10.07.08 at 4:47 pm }

Thanks for all the reminder & tips. And yes, avoiding peak period and rushing to finish for “auspicious” dates/months would not be a good idea … thanks for highlighting it to us, anonymous.

I am about to start searching for one .. so wish me all the luck man!

4 Lara { 10.10.08 at 2:47 pm }

Renovations are sometimes frustrating. I agree with Anonymous to not push for discounts. My husband did that and the contractor is hesitant to push on to finish the job cause he spend too much time on sourcing for cheaper material (which is not many after the fuel price hike) and cheaper subcons.

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